Refunds and Exchange Policy
Refunds and Exchange Policy
We do not accept returns except in cases where the product is damaged or faulty.
In the case of exchanges, they will be done within 2-3 working days once approved.
For refunds, the approved amount will be credited to the original payment method within 5-7 working days.
In case of Damaged product
- Nuclear Farm needs to be notified of damaged product within 3 days from delivery date via email to admin@nuclearfarm.com or WhatsApp on +91 62- 62-93-63- 63
- In the email or WhatsApp do share order number, image of invoice, 1 outer box image, 2 clear images of damaged product and opening box video.
- In case of multiple item shipments, only the affected product can be returned and exchanged.
- We will be happy to re-send and exchange the product(s) promptly and we will work with you on providing an amicable solution.
- Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.